For your whole gradual process, every stage. You pay once.
Can I upload documents on the Free plan?
Yes. You can upload and organize all your documents for free. Checking them against the published requirements comes with File Preparation.
What counts as one question?
Each message you send to the assistant counts as one question. Follow-ups count as new questions.
Do my questions expire?
No. Unused questions stay in your file. File Preparation includes 30, and you can top up any time.
Does File Preparation mean our file won't be sent back?
No one can promise that; decisions are made only by the authorities. File Preparation checks every document against the published requirements and flags the issues that commonly get files sent back, so you can fix them before you submit.
Can I get a refund?
Yes. We have a 14-day refund policy, because we don't want anyone to pay for something that didn't help. Within 14 days of purchase, send us a request through the contact form with the email you signed up with and the reason, and you'll get a full refund within 10 business days.